Lost Delivery: What Can I Do If Something Goes Wrong With My Order?

Have you ever received your order and found that something was missing or damaged? Or perhaps it took longer to arrive than expected? At 'Store Name', we understand that delays and discrepancies can be frustrating. That's why we want to provide guidance on what to do if something goes wrong with your order.

Firstly, please note that customers are responsible for paying local customs duties when receiving their orders. This is due to restrictions imposed by logistics, legalities, and warranties.

If you have any concerns or questions regarding your order, please don't hesitate to reach out to our customer service team. We're here to help resolve any issues as quickly as possible.

Useful Information

During extremely busy periods, such as Christmastime or bank holidays, we may need to slightly extend our delivery window. If you have special requirements for your order, please add a note or contact your closest store for arrangements.

We also offer standard shipping with DPD for UK mainland orders at £5.95, which takes 1-3 working days.

Fragile and Heavy Goods

For items like lamps, mirrors, glass, and nail varnish, we take extra care in packaging them to ensure they arrive safely. For these types of goods, standard shipping costs £9.95 and takes 1-3 working days. However, if you're within our local delivery radius (3km for Beckenham or 2km for Forest Hill), you can enjoy free delivery over £30.

Collection and Delivery Options

We offer a range of collection and delivery options to suit your needs:

* Free local pick-up is available from our stores, except for Apple Pay, Google Pay, and PayPal transactions, which require Shop Pay.

* For orders under £75, standard shipping costs £9.95 with 1-3 working days delivery.

* For orders over £75, we offer free standard shipping with 1-3 working days delivery.

* Click & Collect is also available from our stores at no extra charge.

Hurry!

If you're in a rush to receive your order, please contact your chosen pick-up location and we'll do our best to assist you. We aim to prepare orders within 24 hours (2-4 days for Forest Hill Branch), but please note that some shipments may take longer due to multi-location partial picking.

At 'Store Name', we strive to provide the best possible experience for our customers. If something goes wrong with your order, don't worry - just reach out to us and we'll do everything we can to resolve the issue quickly and efficiently. Thank you for shopping with us!

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